Overview

The Order-to Cash team within Financial Services is responsible for meeting key performance metrics around customer billing, cash collections, and cash application activities for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities. This position reports to the Principal Team Leader, Operational Financial Services.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Oversee the day-to-day operations of the Order-to-Cash team, ensuring all accounts are properly managed and payments are received on time

• Serve as a subject matter expert to develop and implement strategies to improve the efficiency and effectiveness of the accounts receivable function and represent the function in cross-departmental work

• Coach and mentor team members, helping them grow and develop in their roles

• Provide leadership to a diverse team consisting of Chick-fil-A Staff, outsourced managed services providers and partners in Financial Services and Digital Transformation & Technology

• Maintain collaborative partnerships with other groups involved in the Order-to-Cash end to end process, including: Cash Management, Corporate Financial Reporting, Order Management, Corporate Financial Reporting Systems, and Digital Transformation & Technology

• Build & maintain reporting required to monitor, identify trends, and meet key performance metrics around customer billing, cash collections, and cash application

• Initiate & lead projects to automate & streamline processes to increase efficiency of services provided

• Serve as primary escalation contact for more challenging or complex business requests, including outstanding cash collections issues

• Maintain documentation of critical processes for customer billing, cash collections, & cash application

• Evolve current systems and identify opportunities to leverage existing ones as business scales, serving as the subject matter expert in the design and implementation of the accounts receivable components to corporate financial system upgrades, enhancements and new integrations

• Demonstrate good business judgment in selecting methods and techniques for obtaining solutions, communication and time management

• Maintain relationships with vendors and/or customers that utilize accounts receivable

• Assist in the interview and selection of new full-time staff

Minimum Qualifications

• Bachelor’s Degree in Business Administration or similar field

• 7-9 years of relevant working experience

• Expert knowledge of Accounts Receivable transactions flow

• Experience working cross functionally with technology and non-technology teams

• Proven track record of taking end-to-end ownership and driving results

• Strong written, presentation and verbal communication skills

• Strong critical thinking skills with ability to challenge normal operations

• Must possess solid analytical skills and be able to make quick, effective decisions under pressure

• Proven track record of taking ownership and driving results

• Strong bias for action and ability to work iteratively

• Possesses an exceptional eye for detail and process improvement

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Qualifications

• 10+ years of relevant working experience

• Strong analytical acumen and being comfortable with drawing metric-based conclusions

• Experience operating in a shared services environment

• Experience with Alteryx and Tableau

• Accounts Receivable Manager (ARM)

• Accounts Receivable Specialist (ARS)

Minimum Years of Experience

7

Travel Requirements

5%

Preferred Level of Education

Bachelor's Degree

Requisition ID2024-16690

Job FunctionAccounting/Financial Services

Position TypeExperienced Professionals

Posting Location : LocationUS-GA-Atlanta