About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Operations Support Specialist

Location: Calgary, Canada (hybrid)

Position Summary

The Operations Support Specialist will cleanse and load customer and terminal information from various sources to the company’s master database of record. It will be the specialist's responsibility to ensure that the information received from various stakeholders is accurate, complete, and correctly formatted prior to processing to ensure a seamless and accurate terminal setup as this data moves through the company’s onboarding and maintenance workflows.

Key Areas of Responsibility:

• Initiate the customer onboarding process by entering data into multiple systems and sharing documents with internal teams.

• Manage record modification requests and support projects for customers by integrating data from multiple data sources to the appropriate applications.

• Manage paperwork related to customers and requests for compliance and record retention.

• Review data input into software databases to ensure data integrity standards are being maintained as directed by management.

• Maintain electronic and paper filing systems for active and inactive records including scanning, indexing, and filing.

• Demonstrate responsibility and respect for data integrity, security, and best practices.

• Utilize data tools to import, manage, upload, and validate data using established standards and processes.

• Ensure the accuracy of data to support downstream applications and departments.

• Audit data changes within applications and ensure all applications receive each update.

• Proactively solve data discrepancies and correct problems.

• Review exception data reports and troubleshoot trends.

• Other duties may be assigned.

Basic Qualifications:

• High school diploma or equivalent

• 0-2 years of professional experience, business or operations background preferred

• Hands-on self-starter with the ability to effectively follow difficult issues to resolution

• Must have excellent communication skills, both written and oral

• Solid proficiency in Microsoft Office applications, especially advanced functions of Excel

• Ability and willingness to learn new computer software applications as required for the job

• Exceptional organizational and time management skills with great attention to detail

• Ability to quickly respond, prioritize and act amid multiple, conflicting demands

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.