Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

Key Responsibilities:

• Read, analyze, and interpret common metrics used to measure and monitor operational performance; define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

• Prepare, produce, and validate daily, weekly, and monthly reports specifically to measure, monitor, and alert the business in cases of unforeseen spikes, dips, trend changes

• Monitor payment activity for different payment methods

• Work with payment vendors, including but not limited to various payment credit card processors, card orgs (Visa, MasterCard, Discover, Amex), alternative payment methods (i.e. PayPal), and pre-paid card vendors to ensure payments are processed correctly.

• Audit customer accounts to ensure payments process correctly, posting to the customer's billing account

• Assists in defining and building requirements for different payment initiatives

• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact

• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and system enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports.

• Design and implement reporting alerts to monitor for unforeseen spikes, dips, or trend changes in key business metrics

• Analyze and interpret trends in metrics to Identify opportunities for improving existing processes to reduce risk and fraud while improving collection and customer satisfaction

• Perform special projects, research, analysis, and presentations at the request of senior management

Skills, Experience and Requirements

Education and Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics

• 2+ years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Strong analytical thinking and problem-solving skills; a demonstrated ability to translate analytical findings into actionable recommendations

• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide a clear and concise communication with a wide audience of internal departments

• Excellent communication, presentation, and documentation skills

• Knowledge of Google office suite including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions

• 2+ years of experience with SQL, experience with Tableau a plus

• Good understanding of the payment lifecycle and experience in one of the areas of Billing, Collection, Risk or Fraud is a plus

Salary Ranges

Compensation: $63,150.00/Year - $83,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.