About Us: Welcome to Ace Gillett's where high-end dining meets delightful whimsy. Our restaurant offers a sophisticated experience with a playful twist, serving exquisite dishes and masterfully crafted cocktails in an ambiance that’s both luxurious and lively. If you have a passion for fine dining, a flair for fun, and a knack for managing, we want YOU to lead our stellar FOH team.

Job Description: Are you the ultimate host, with the charm of a seasoned sommelier and the wit of a stand-up comedian? Do you thrive in a fast-paced environment where elegance meets enthusiasm? If yes, then read on! We're searching for a FOH Manager Extraordinaire to oversee our guest services, ensuring every patron experiences the perfect blend of sophistication and joy.

Key Responsibilities:

• Leadership & Levity:

• Lead our FOH team with poise, positivity, and the occasional playful pun.

• Cultivate a refined yet fun work environment where staff are motivated and guests feel like VIPs.

• Guest Experience Connoisseur:

• Ensure every guest is greeted warmly, seated promptly, and treated like royalty throughout their visit.

• Handle guest inquiries and complaints with elegance and efficiency, turning potential frowns into lasting smiles.

• Operations Maestro:

• Oversee daily FOH operations, ensuring seamless service flow from the moment guests arrive to the final farewell.

• Maintain impeccable standards of cleanliness, presentation, and service that reflect our high-end brand.

• Event Coordinator Extraordinaire:

• Plan and execute special events that blend sophistication with a touch of whimsy, such as wine tastings, themed dinners, and exclusive cocktail evenings.

• Work closely with the culinary and bar teams to create memorable, high-end experiences that leave guests talking.

• Training & Development Guru:

• Train and mentor FOH staff, instilling a sense of pride, professionalism, and a dash of fun in their roles.

• Foster a culture of continuous improvement, ensuring our team is always at the top of their game.

• Financial Savvy & Efficiency:

• Manage budgets, forecasts, and financial reports with a keen eye for detail.

• Implement cost-saving measures without compromising on the quality of the guest experience.

Qualifications:

• Proven experience as a FOH manager in a high-end dining environment (or an equivalent role with a flair for luxury and fun).

• Exceptional leadership, motivational, and interpersonal skills (juggling and joke-telling skills are a bonus).

• Strong business acumen and attention to detail (you can spot a smudged wine glass from across the room).

• Superior communication and problem-solving abilities (you could charm the socks off a dissatisfied guest).

• A passion for fine dining, exceptional service, and creating unforgettable experiences.

Why Join Us?

• Competitive salary and benefits package.

• An elegant, vibrant work environment where every day is an opportunity to shine.

• The chance to work with a dedicated team committed to excellence and enjoyment.

How to Apply: Ready to elevate the dining experience and lead our FOH team to new heights? Apply now and let’s create dining magic together!

Note: Applicants must possess a blend of sophistication and a sense of humor. We take our service seriously, but we love to have fun while doing it!

Requirements

ESSENTIAL QUALIFICATIONS

• Restaurant management experience required

• Bachelor’s and/or Associates degree preferred not required

• TIPS certification required

• Strong customer service aptitude and ability

• Strong analytical and reasoning skills

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Excellent problem solving and conflict resolution skills

• Be an active team player and ability to collaborate across teams

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Short Term & Long Term Disability

• Training & Development

• Wellness Resources