Our client, in the Electronic Manufacturing industry is seeking an a Customer Technical Support Technician in the City of Irvine, CA.

• Job Title: Customer Technical Support Technician

• Location: Irvine, CA

• Schedule: Monday to Friday 8:00am to 5:00pm.

• Pay Range: $22.00 hourly

What’s the Job?

• Answers incoming customer calls, e-mail, online requests etc. regarding product problems, technical inquiries and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.

• Work with development team to rectify persistent issues.

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.

• Work on special short-term projects to offer customized support for new products or products at end-of-life including product testing.

• Maintain customer database and process all pertinent paperwork and records.

• Other duties as assigned.

What's needed?

• Minimum of three (2) years of experience working in a warehouse-RMA environment.

• Outstanding attendance and team player with a problem-solving mentality.

• Average PC skills (Microsoft Office package).

• Excellent experience performing accurate transactions using an ERP system.

• SAP and WMS experience is a plus

• Excellent understanding of required paperwork for international shipments

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.