LOVE YOUR JOB. MAKE AN IMPACT.

Megan Johnson, Membership Coordinator said, "I love the members...It feels like a community. I love the relationships I get to build with them and having the opportunity to check in about things going in in their daily lives.

TheSupervisor on Dutydelivers and assures excellent service to all members, guests, and program participants. You will respond to member and guest needs, promote memberships and programs, and help assure cleanliness and organization of the facility. Monitors the facility and enforces guidelines among members, guests, program participants and staff. This job is located at the Family Wellness facility at 2700 46th Ave SE in Mandan.

• Monitors the entire facility including the WellnessCenter, gyms, tracks, hallways, locker rooms and Member Services desk areas. Enforces building rules and member code of conduct. Addresses incidents or violations immediately, in an assertive, yet professional and courteous manner.
• Assures that service and program areas are properly staffed and that they are providing excellent customer service, completing their job duties, and holding them accountable for following guidelines and policies. If a problem with staffing arises, addresses and resolves the situation as much as possible and contacts the Family Wellness Director if needed.
• Prior to closing time, assures that the closing procedures are completed. Secures the building by checking all outside doors to make sure they are locked. Walks through the facility to assure that everyone is out, towels, balls and garbage, etc. is picked up, final laundry loads are complete, all lights are turned off and cash drawers are closed out properly.
• Welcomesmembers and guests with a warm smile, using their names, and expressing gratitude for their patronage. Asksquestions, using active listening and providing facility tours to help prospective members find the perfect membership and program options. Buildsrelationships with members, fostering connections within our Family Wellness and YMCA community.
• Utilizesour operations software for member check-ins, program and membership registration, and payment processing.
• Staysknowledgeable about all Family Wellness and YMCA programs and services to assist members effectively.
• Has working knowledge of all emergency procedures, understands the Supervisor on Duty's role during an emergency, and responds to emergency situations immediately in accordance with policies and procedures. Completes related incident reports as required.

Part Time Shifts Available, Up to 29Hours Per Week:

• Monday-Friday, 3:30 pm-7:30 pm
• Monday-Friday, 7:30 pm-11:30 pm
• Saturday and Sunday, 11:30 am-3:30 pm
• Saturday and Sunday, 3:30 pm-7:30 pm

You'll enjoy afun, flexible, rewarding work environment andFREE YMCA and Family Wellness Membership!

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer awide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

The Missouri Valley Family YMCA has more than 22,000 members, serving 1 in 5 households in the Bismarck-Mandan community. The Family Wellness location opened in Mandan near Raging Rivers Waterpark in January 2017.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2023, which recognizes ND, SD and MN employers who are nominated by their employees.