About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As In-Room Dining Overnight Captain at Regent Santa Monica Beach, you will spearhead a team committed to delivering extraordinary dining experiences directly to our guests' rooms. Your role serves as a cornerstone in upholding the resort's esteemed reputation for impeccable service and culinary excellence. We seek a dynamic individual with a deep-rooted passion for hospitality, exceptional leadership acumen, and an unwavering attention to detail.

A little bit about your day:

Reporting to the In-Room Dining Manager, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes.

• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.

• You will receive guests’ orders via phone, online, or in-person, accurately recording dietary restrictions, allergies, preferences and any special requests.

• Be well versed in the menu offerings, including daily specials, and provide recommendations to guests.

• Ensure prompt and efficient delivery of orders to guest rooms, adhering to Forbes standards service times.

• Prepare and arrange in-room dining trays/carts, including table settings, utensils, and condiments, with attention to detail and presentation.

• Verify the accuracy and presentation of each order before delivering it to the guest, maintaining the highest standards of quality.

• Interact courteously and professionally with guests, addressing their needs and ensuring their satisfaction throughout the meal.

• Accommodate dietary restrictions, allergies, and other special requests, communicating them clearly to the kitchen.

• Process payments accurately, including room charges and gratuities, and maintain proper documentation.

• Clear and clean guest rooms after the meal, promptly removing used dishes and maintaining cleanliness standards.

• Bussing each floor/ Landings during the evening to make sure all of the guest facing areas are clean or debris.

• Keep track of inventory levels for in-room dining supplies and report shortages to management.

• Adhere to food safety and hygiene protocols, ensuring the safe handling and storage of food and beverages.

• Collaborate with the kitchen, front desk, and other departments to ensure seamless service and resolve any issues promptly.

• Implement upselling techniques to maximize revenue, suggesting additional menu items or promotions to guests.

• Stay informed about menu changes, resort events, and promotions to provide accurate and up-to-date information to guests.

• Attend training sessions and workshops to enhance service skills and stay updated on resort policies and procedures.

• Collect and communicate guest feedback to management, contributing to continuous improvement in service quality.

What We need from you:

• Communication and interpersonal skills are used frequently when interacting with guests, cooks, and managers.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Ability to read and write when taking orders and/or completing paperwork.

• Basic math skills are frequently used when handling cash and credit.

• Handling food objects, products and utensils.

• Ability to work in a fast-paced environment.

• Carrying or lifting items weighing up to 50 pounds.

• Ability to stand, stoop, bend, kneel repetitively.

• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The hourly pay range for this role is $17.20 to $21.50, plus tips . This range is only applicable for jobs to be performed at Regent Santa Monica Beach . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. This, is new. This, is Regent.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.