At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary ：

The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customers

Responsibilities :

• Ensures all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations

• Ensures all solutions and services are selected & quoted to an optimum and competitive standard

• Ensures all incoming orders are technically validated and handed over to the administrative team in an acceptable time frame

• Ensures pricing and margins are in full compliance with required authorizations

• Adds value wherever possible, suggesting solutions and up-selling range of products & services

• Ensures close communication/liaison with sales engineers on all quotations

• Identifies & generates potential sales opportunities with existing and new customers, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction

• Presents the proposal to the customer & follows up

• Develops, evaluates, and discusses possible solutions with customer and sales engineer

• Continuously assesses need and trains team on processes & tools updates

Other responsibilities:

• Encourages customer growth and loyalty to the company through continuous support and customer service.

• Performs accordingly to company strategy in terms of vertical markets, product mix and selling level

• Prepares reports as and when needed

• Actively participates in teamwork for various projects

• Helps keep customer data base updated

• Implements local business standards

Qualifications:

Degree in Engineering, preferably Thermodynamics / Mechanics or equivalent.

First professional experiences (1-2 yrs), preferable

Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable

Willing to increase technical knowledge and available to travel, occasionally

Computer skills: Essential MS Office (Word, Excel, PowerPoint);

Languages: Italian, good in English.

Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.)

Sales & Customer oriented skills. Working within the team.

Detailed oriented & very well organized.

What We Offer:

• Competitive compensation package

• Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.

• Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts

• Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program

• Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.

• Meal vouchers: Receive meal vouchers to enhance your work-life balance.

• Hybrid work arrangement

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.