IT Specialist will utilize data and technology to solve real customer problems in ways that meet the needs of the business. The role will provide first line response for our internal customers, offering top of the line support and diagnostics. The ideal candidate will have a solid technological background but will also be able to add a personal touch to their customer interactions. They will find success by being detail oriented, process driven, able to plan effectively for the future and have excellent time management skills.

Essential Job Functions, other duties assigned

• Serve as the first point of contact for customers requiring assistance with information technology issues, problems and concerns.

• Provides technical support, troubleshoots and resolves urgent technical issues and responds to help requests via phone and email. Identifies and escalates complex issues appropriately.

• Set up, configure, install and maintain end user hardware, software and peripherals, including minor hardware repairs.

• Responsible for diagnosing and resolving end user problems related to hardware, software, telephone, printer, network access, cables, VPN, email or Internet. Experience in audio/visual support preferred but not required.

• Technology procurement, researching options, placing orders, tracking and installation

• Support/maintain user accounts through Active Directory/O365 Admin portal including rights, permissions and groups

• Creates and supports efficiencies,

Experience and Education

• 2-3 years of experience in IT Tier 1 related fields. Tier 2 experience preferred but not required.

• Associate’s Degree in Computer Science, Information Systems, or equivalent combination of education and experience.

Employee Benefits

Brokers International offers a comprehensive benefits package including PTO, paid holidays, medical, dental, retirement plan, Employee Ownership Program, employer paid short term disability, and more. We believe in a flexible work environment and have a hybrid work model for most positions. We also reward our employees’ hard work with profitability bonuses, a casual dress code, adjustable sit / stand desks, and free snacks, fruit and coffee. As an added bonus, we close every Friday at 3 p.m.

Our Culture

At Brokers International, our thriving, positive workplace culture helps drive our workforce and encourages overall employee wellbeing. We strive for an environment of inclusion while celebrating the individual creative differences embodied by all of our employees. If you want to be part of an innovative team dedicated to helping financial professionals build stronger businesses through tailored product sales, marketing, compliance and operational support, look no further.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products with a data and technology focus. We are an omnichannel insurtech company innovating insurance with a singular purpose: to help people protect their life, health and wealth so they can make the most of what life brings. Headquartered in Dallas, Texas, Integrity is committed to making insurance simpler and more human, so everyone can plan for the good days ahead. Integrity’s 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit www.integritymarketing.com.